San Jose, CA
Fluency in creating and distributing digital media, utilizing Adobe Creative Suite and social media channels.
Technically savvy, with over 5 years of technical support, corporate training, and technical writing experience for high tech start ups.
Military work ethic, trained to be disciplined, organized, and results-driven.
Bachelor of Science, Management, 2008
Menlo College, Atherton, CA
Awarded the Diane Harvey Scholarship for Human Potential.
Associate of Science, Web and Interactive Design, 2016
San Jose City College, San Jose, CA
Guest Services @ 49ers, Santa Clara, CA 2/15–Present
Leverages diplomacy and compassion to provide premium guest assistance for Levi’s Stadium attendees. Works with law enforcement and teams to ensure the safety of up to 70,000 guests.
Contract Courier @ Caviar/DoorDash, San Jose, CA 6/15–Present
Restaurant delivery driver with a 95% 5-star customer satisfaction rating.
Photographer @ Amanda Lynn Creative, San Jose, CA 9/08–Present
Freelance event and portrait photographer responsible for digital imaging, web development, branding, and business development. Utilizes Photoshop and Lightroom to edit, repair, and restore images to perfection. Photo credits include Double Road Runner magazine, Reflections magazine, Soapbox.com, SFPorchfest.org, and Carmen Castellano Fine Art Gallery.
Technical Support Specialist @ Kno/Intel, Santa Clara, CA 7/12–8/14
Provided effective and empathetic technical customer support for the Kno Textbooks Application on iPad, Android, Windows 7, Windows 8, Facebook, and web platforms. Authored customer-facing Knowledge Base articles and training videos to support Intel Education initiatives. Winner of Customer Service Department of the Year – Bronze Medal 2013 – Stevie Awards. Recognized formally by management for commitment to meeting project deadlines.
Shift Supervisor @ Coffee and More, Sunnyvale, CA 7/10–7/11
Supervised food and beverage production in a high volume setting. Recruited, trained, mentored, and scheduled employees.
Food Service Specialist @ US Army, Germany 7/09–6/10
Supervised food production, handling, and sanitation practices of the food service teams. Named #1 Distinguished Honor Graduate (Placed 1st among 200 graduates). Honorably discharged early due to illness.
Technical Support Specialist @ Intermedia, Mountain View, CA 7/07–12/07
Administered Microsoft Exchange for Outlook, Entourage, and SharePoint. Trained all new accounts on DNS, SMTP, and POP3 mail protocols.
Support Escalations Supervisor @ TeleNav, Santa Clara, CA 5/05–4/07
Led escalations for 70-person support team. Investigated complex issues and interfaced with customers, engineering, marketing, and support for first-time resolutions within SLA. Published a working Knowledge Base for Support by analyzing external CRM data. Provided B2B support via phone, email, and forums.
Skills: Microsoft Office, Google Apps, Web Design/UX, Photoshop, Photography, Lightroom, CRMs, Technical Support, Project Management
References: LinkedIn References
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